SHIPPING & RETURNS
SHIPPING INFORMATION
We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
Orders placed after 14.00 GMT will dispatched the following day and orders placed over the weekend will be dispatched on Monday.
If your order has not reached you within the given timeframe then please message us using the contact form.
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.
RATES & DELIVERY TIMES
-
UNITED KINGDOM
-
EUROPE
-
REST OF WORLD
FREE SHIPPING ON ALL ORDERS OVER £100
| Service | Delivery Time | Cost |
|
DPD Expresspak |
Next business day |
£5.00 |
|
DPD Expresspak |
Next business day |
FREE > £100 |
FREE SHIPPING FOR ORDERS OVER £150
| Country | Standard Shipping | Delivery Time | Cost | Express Shipping | Delivery Time | Cost |
|
Austria |
DPD Expresspak |
2-3 business days |
€9.50 |
DHL Express |
Next business day |
€20.00 |
|
Belgium |
DPD Expresspak |
2-3 business days |
€9.00 |
DHL Express |
Next business day |
€19.00 |
|
Czech Republic |
DPD Expresspak |
2-4 business days |
Kč 250.00 |
DHL Express |
Next business day |
€22.00 |
|
Denmark |
DPD Expresspak |
2-4 business days |
Kr. 70.00 |
DHL Express |
Next business day |
€21.00 |
|
Estonia |
DPD Expresspak |
3-5 business days |
€13.00 |
DHL Express |
Next business day |
€21.00 |
|
Finland |
DPD Expresspak |
2-4 business days |
€18.50 |
DHL Express |
Next business day |
Calculated at checkout |
|
France |
DPD Expresspak |
2-3 business days |
€9.50 |
DHL Express |
Next business day |
€20.00 |
|
Germany |
DPD Expresspak |
2-3 business days |
€9.00 |
DHL Express |
Next business day |
€20.00 |
|
Hungary |
DPD Expresspak |
3-5 business days |
Ft 3400.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Ireland |
DPD Two Day |
2 business days |
€8.50 |
DHL Express |
Next business day |
€17.00 |
|
Italy |
DPD Expresspak |
3-5 business days |
€13.00 |
DHL Express |
Next business day |
€20.00 |
|
Latvia |
DPD Expresspak |
3-5 business days |
€13.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Lithuania |
DPD Expresspak |
3-5 business days |
€9.50 |
DHL Express |
Next business day |
€22.00 |
|
Luxembourg |
DPD Expresspak |
2-3 business days |
€9.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Netherlands |
DPD Expresspak |
2-3 business days |
€9.00 |
DHL Express |
Next business day |
€19.00 |
|
Norway |
- |
- |
- |
DHL Express |
Next business day |
Kr 265.00 |
|
Poland |
DPD Expresspak |
3-4 business days |
Zł 40 |
DHL Express |
Next business day |
Calculated at checkout |
|
Portugal |
DPD Expresspak |
3-4 business days |
€13.00 |
DHL Express |
Next business day |
€20.00 |
|
Slovakia |
DPD Expresspak |
3-5 business days |
€11.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Slovenia |
DPD Expresspak |
3-5 business days |
€11.00 |
DHL Express |
Next business day |
Calculated at checkout |
|
Spain |
DPD Expresspak |
3-5 business days |
€11.00 |
DHL Express |
Next business day |
€20.00 |
|
Sweden |
DPD Expresspak |
2-4 business days |
Kr 120.00 |
DHL Express |
Next business day |
€20.00 |
|
Switzerland |
- |
- |
- |
DHL Express |
Next business day |
CHf 24.00 - 28.00 |
FREE SHIPPING FOR ORDERS OVER £200
| Country | Shipping Service | Delivery Time | Cost |
|
Australia |
DHL Express Worldwide |
3 business days |
$36.00 AUD |
|
Canada |
DHL Express Worldwide |
2-3 business days |
$40.00 CAD |
|
Israel |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
Japan |
DHL Express Worldwide |
2-3 business days |
Calculated at checkout |
|
New Zealand |
DHL Express Worldwide |
3-4 business days |
$40.00 NZD |
|
Saudi Arabia |
DHL Express Worldwide |
3-4 business days |
Calculated at checkout |
|
South Africa |
DHL Express Worldwide |
2 business days |
R500 |
|
U.A.E |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
U.S.A |
DHL Express Worldwide |
1-2 business days |
$20.00 USD |
For all countries not listed above, shipping prices will be calculated at checkout.
Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.
Local currencies are subject to conversion rates.
For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truestore.co.uk
RETURNS
Return address:
TRUE STORE RETURNS,
Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD
We are running an extended returns period over the holiday season.
All products purchased from 25/11/2020 onwards have until 13/01/2021 or 20/01/2021 to be returned, for UK & International customer respectively.
All items can be returned and issued with a refund.
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.
All other returns terms and conditions must still be met for a cash refund to be processed.
Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.
Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
Please send all returns via tracked mail as we cannot be held responsible for any lost items.
True Store does not take responsibility for a return until it has been delivered to our Returns department.