It's OK if you didn't love everything you ordered - we’ve got you covered.

Returns just got a whole lot easier thanks to our new online returns portal. Submitting a return is now really easy - each time you need to send something back all you need to do is search 'RETURNS' on the site or head to the link in our footer.

There's a step-by-step guide above to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. If you have any issues, you can always contact our customer service team by emailing info@truestore.co.uk

Exchange 

Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option.

The cost to return your incorrect size is on us!

You’ll receive a prepaid return label* and the replacement size will be sent as soon as we’ve received your original order back at our warehouse.

This option will only be available if we have enough stock on hand of the preferred size .. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

Store Credit

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits have no expiry date and just like an exchange, we cover the cost of your return.

Refund

You know the drill...

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of £4.50* for return delivery if you choose a refund, which covers your pre paid returns label.. This amount will be deducted from your refund total.

It's OK if you didn't love everything you ordered - we’ve got you covered.

Returns just got a whole lot easier thanks to our new online returns portal. Submitting a return is now really easy - each time you need to send something back all you need to do is search 'RETURNS' on the site or head to the link in our footer.

There's a step-by-step guide above to show you how to complete a return but it's so easy to do, you'll have it nailed after the first time you try it. If you have any issues, you can always contact our customer service team by emailing info@truestore.co.uk

Exchange 

Fit wasn't quite right and you want to swap it for a size up or down? An exchange is your best option.

The cost to return your incorrect size is on us!

You’ll receive a prepaid return label* and the replacement size will be sent as soon as we’ve received your original order back at our warehouse.

This option will only be available if we have enough stock on hand of the preferred size .. A lot of our pieces sell out very quickly so the faster you get it back to us, the better your chance of the alternative size being available and it reaching you.

Store Credit

Perfect if you know you’ll buy something in the near future, but aren’t quite sure what you want right now. Online credits have no expiry date and just like an exchange, we cover the cost of your return.

Refund

You know the drill...

Your refund will be processed back onto your original payment method once your return is delivered to our warehouse. It’s a flat rate of £4.50* for return delivery if you choose a refund, which covers your pre paid returns label.. This amount will be deducted from your refund total.