SHIPPING & RETURNS

SHIPPING INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
 
Orders placed after 14.00 GMT will dispatched the following day and orders placed over the weekend will be dispatched on Monday.
 
If your order has not reached you within the given timeframe then please message us using the contact form.
 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
 
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.

RATES & DELIVERY TIMES

  • UNITED KINGDOM
  • EUROPE
  • REST OF WORLD

FREE SHIPPING ON ALL ORDERS OVER £100

Service Delivery Time Cost

DPD Expresspak

Next business day

£5.00

DPD Expresspak

Next business day

FREE > £100

FREE SHIPPING FOR ORDERS OVER £150

Country Standard Shipping Delivery Time Cost Express Shipping Delivery Time Cost

Austria

DPD Expresspak

2-3 business days

€9.50

DHL Express

Next business day

€20.00

Belgium

DPD Expresspak

2-3 business days

€9.00

DHL Express

Next business day

€19.00

Czech Republic

DPD Expresspak

2-4 business days

Kč 250.00

DHL Express

Next business day

€22.00

Denmark

DPD Expresspak

2-4 business days

Kr. 70.00

DHL Express

Next business day

€21.00

Estonia

DPD Expresspak

3-5 business days

€13.00

DHL Express

Next business day

€21.00

Finland

DPD Expresspak

2-4 business days

€18.50

DHL Express

Next business day

Calculated at checkout

France

DPD Expresspak

2-3 business days

€9.50

DHL Express

Next business day

€20.00

Germany

DPD Expresspak

2-3 business days

€9.00

DHL Express

Next business day

€20.00

Hungary

DPD Expresspak

3-5 business days

Ft 3400.00

DHL Express

Next business day

Calculated at checkout

Ireland

DPD Two Day

2 business days

€8.50

DHL Express

Next business day

€17.00

Italy

DPD Expresspak

3-5 business days

€13.00

DHL Express

Next business day

€20.00

Latvia

DPD Expresspak

3-5 business days

€13.00

DHL Express

Next business day

Calculated at checkout

Lithuania

DPD Expresspak

3-5 business days

€9.50

DHL Express

Next business day

€22.00

Luxembourg

DPD Expresspak

2-3 business days

€9.00

DHL Express

Next business day

Calculated at checkout

Netherlands

DPD Expresspak

2-3 business days

€9.00

DHL Express

Next business day

€19.00

Norway

-

-

-

DHL Express

Next business day

Kr 265.00

Poland

DPD Expresspak

3-4 business days

Zł 40

DHL Express

Next business day

Calculated at checkout

Portugal

DPD Expresspak

3-4 business days

€13.00

DHL Express

Next business day

€20.00

Slovakia

DPD Expresspak

3-5 business days

€11.00

DHL Express

Next business day

Calculated at checkout

Slovenia

DPD Expresspak

3-5 business days

€11.00

DHL Express

Next business day

Calculated at checkout

Spain

DPD Expresspak

3-5 business days

€11.00

DHL Express

Next business day

€20.00

Sweden

DPD Expresspak

2-4 business days

Kr 120.00

DHL Express

Next business day

€20.00

Switzerland

-

-

-

DHL Express

Next business day

CHf 24.00 - 28.00

FREE SHIPPING FOR ORDERS OVER £200

Country Shipping Service Delivery Time Cost

Australia

DHL Express Worldwide

3 business days

$36.00 AUD

Canada

DHL Express Worldwide

2-3 business days

$40.00 CAD

Israel

DHL Express Worldwide

2 business days

Calculated at checkout

Japan

DHL Express Worldwide

2-3 business days

Calculated at checkout

New Zealand

DHL Express Worldwide

3-4 business days

$40.00 NZD

Saudi Arabia

DHL Express Worldwide

3-4 business days

Calculated at checkout

South Africa

DHL Express Worldwide

2 business days

R500

U.A.E

DHL Express Worldwide

2 business days

Calculated at checkout

U.S.A

DHL Express Worldwide

1-2 business days

$20.00 USD

For all countries not listed above, shipping prices will be calculated at checkout.

Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.

Local currencies are subject to conversion rates.

For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truestore.co.uk

RETURNS

Return address:

TRUE STORE RETURNS,

Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD

We are running an extended returns period over the holiday season.

All products purchased from 25/11/2020 onwards have until 13/01/2021 or 20/01/2021 to be returned, for UK & International customer respectively.

All items can be returned and issued with a refund.

For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.

All other returns terms and conditions must still be met for a cash refund to be processed.

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.

 

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund.

 

Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for any lost items.

True Store does not take responsibility for a return until it has been delivered to our Returns department.