SHIPPING & RETURNS
SHIPPING & RETURNS
SHIPPING INFORMATION
RATES & DELIVERY TIMES
FREE SHIPPING ON ALL ORDERS OVER £100
| Service | Delivery Time | Cost |
|
DPD Expresspak |
Next business day |
£5.00 |
|
DPD Expresspak |
Next business day |
FREE > £100 |
FREE SHIPPING FOR ORDERS OVER €150
Our European shipping services have changed effective from 01/07/2021
We have added our DHL Express Worldwide service for our customers in Europe. This service will get your order to you within 24-48 hours.
From 1st July 2021, the IOSS scheme was activated for customers living in the EU. VAT is now added at checkout for all orders under €150. This means no additional VAT or duty is needed to be paid at the border, and your parcel will be shipped straight to your door.
For orders over €150, no VAT is added to your order amount at checkout, instead our shipping partners calculate and charge VAT as part of your shipping amount We will pre pay this amount on your behalf when your parcel arrives in country.
Please contact us via info@truestore.co.uk if you have any questions
| Country | Express Shipping | Delivery Time | Cost |
|
Austria |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Belgium |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Czech Republic |
DHL Express |
Next business day |
Kč 480.00 |
|
Denmark |
DHL Express |
Next business day |
Kr. 140.00 |
|
Estonia |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Finland |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
France |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Germany |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Hungary |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Ireland |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Italy |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Latvia |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Lithuania |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Luxembourg |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Netherlands |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Norway |
DHL Express |
Next business day |
calculated at checkout |
|
Poland |
DHL Express |
Next business day |
Zł 80.00 |
|
Portugal |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Slovakia |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Slovenia |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Spain |
DHL Express |
Next business day |
€8.00 - €23.00 |
|
Sweden |
DHL Express |
Next business day |
Kr 200.00 |
|
Switzerland |
DHL Express |
Next business day |
calculated at checkout |
FREE SHIPPING FOR ORDERS OVER £200
| Country | Shipping Service | Delivery Time | Cost |
|
Australia |
DHL Express Worldwide |
3 business days |
$36.00 AUD |
|
Canada |
DHL Express Worldwide |
2-3 business days |
$40.00 CAD |
|
Israel |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
Japan |
DHL Express Worldwide |
2-3 business days |
Calculated at checkout |
|
New Zealand |
DHL Express Worldwide |
3-4 business days |
$40.00 NZD |
|
Saudi Arabia |
DHL Express Worldwide |
3-4 business days |
Calculated at checkout |
|
South Africa |
DHL Express Worldwide |
2 business days |
R500 |
|
U.A.E |
DHL Express Worldwide |
2 business days |
Calculated at checkout |
|
U.S.A |
DHL Express Worldwide |
1-2 business days |
$20.00 USD |
For all countries not listed above, shipping prices will be calculated at checkout.
Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.
Local currencies are subject to conversion rates.
For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truestore.co.uk
RETURNS
For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers.
All other returns terms and conditions must still be met for a cash refund to be processed.
Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.
*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.
All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.
P
lease send all returns via tracked mail as we cannot be held responsible for any lost items.
True Store does not take responsibility for a return until it has been delivered to our Returns department.
Return address:
TRUE STORE RETURNS,
Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD