Shipping & Returns

 

SHIPPING INFORMATION

We aim to fulfil and dispatch any order placed before 14.00 GMT on a weekday the same day, and all orders will be fulfilled within one business day.
 
Orders placed after 14.00 GMT will dispatched the following day and orders placed over the weekend will be dispatched on Monday.
 
If your order has not reached you within the given timeframe then please message us using the contact form.
 
We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect.
 
We will not accept liability for any missing orders if the tracking for the parcel is showing the order as delivered.

RATES & DELIVERY TIMES

FREE SHIPPING ON ALL ORDERS OVER £100

Service Delivery Time Cost

DPD Expresspak

Next business day

£5.00

DPD Expresspak

Next business day

FREE > £100

FREE SHIPPING FOR ORDERS OVER €150

Our European shipping services have changed effective from 01/07/2021

We have added our DHL Express Worldwide service for our customers in Europe. This service will get your order to you within 24-48 hours.

From 1st July 2021, the IOSS scheme was activated for customers living in the EU. VAT is now added at checkout for all orders under €150. This means no additional VAT or duty is needed to be paid at the border, and your parcel will be shipped straight to your door.

For orders over €150, no VAT is added to your order amount at checkout, instead our shipping partners calculate and charge VAT as part of your shipping amount We will pre pay this amount on your behalf when your parcel arrives in country.

Please contact us via info@truestore.co.uk if you have any questions

Country Express Shipping Delivery Time Cost

Austria

DHL Express

Next business day

€8.00 - €23.00

Belgium

DHL Express

Next business day

€8.00 - €23.00

Czech Republic

DHL Express

Next business day

Kč 480.00

Denmark

DHL Express

Next business day

Kr. 140.00

Estonia

DHL Express

Next business day

€8.00 - €23.00

Finland

DHL Express

Next business day

€8.00 - €23.00

France

DHL Express

Next business day

€8.00 - €23.00

Germany

DHL Express

Next business day

€8.00 - €23.00

Hungary

DHL Express

Next business day

€8.00 - €23.00

Ireland

DHL Express

Next business day

€8.00 - €23.00

Italy

DHL Express

Next business day

€8.00 - €23.00

Latvia

DHL Express

Next business day

€8.00 - €23.00

Lithuania

DHL Express

Next business day

€8.00 - €23.00

Luxembourg

DHL Express

Next business day

€8.00 - €23.00

Netherlands

DHL Express

Next business day

€8.00 - €23.00

Norway

DHL Express

Next business day

calculated at checkout

Poland

DHL Express

Next business day

Zł 80.00

Portugal

DHL Express

Next business day

€8.00 - €23.00

Slovakia

DHL Express

Next business day

€8.00 - €23.00

Slovenia

DHL Express

Next business day

€8.00 - €23.00

Spain

DHL Express

Next business day

€8.00 - €23.00

Sweden

DHL Express

Next business day

Kr 200.00

Switzerland

DHL Express

Next business day

calculated at checkout

FREE SHIPPING FOR ORDERS OVER £200

Country Shipping Service Delivery Time Cost

Australia

DHL Express Worldwide

3 business days

$36.00 AUD

Canada

DHL Express Worldwide

2-3 business days

$40.00 CAD

Israel

DHL Express Worldwide

2 business days

Calculated at checkout

Japan

DHL Express Worldwide

2-3 business days

Calculated at checkout

New Zealand

DHL Express Worldwide

3-4 business days

$40.00 NZD

Saudi Arabia

DHL Express Worldwide

3-4 business days

Calculated at checkout

South Africa

DHL Express Worldwide

2 business days

R500

U.A.E

DHL Express Worldwide

2 business days

Calculated at checkout

U.S.A

DHL Express Worldwide

1-2 business days

$20.00 USD

For all countries not listed above, shipping prices will be calculated at checkout.

Please be aware that taxes and duties may need to be paid when your parcel arrives at the border.

Local currencies are subject to conversion rates.

For any questions regarding fulfilment or dispatch of your order, please use our contact form or email info@truestore.co.uk

 RETURNS

Returns address : 

True Store, 18 Earlham Street, London, WC2H 9LN

For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers. 

All other returns terms and conditions must still be met for a cash refund to be processed. 

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs.  

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded.   

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for any lost items. 

True Store does not take responsibility for a return until it has been delivered to our Returns department.

If you have any issues, please email us at info@truestore.co.uk. A member of out team will be happy to answer any of your questions.