For a return to be valid, we must receive your returned order back at our warehouse within 14 days of delivery for UK customers, or 21 days of delivery for international customers. 

All other returns terms and conditions must still be met for a cash refund to be processed. 

Items sent back after that period will not be eligible for a refund and there will be a charge for returning the goods to sender. Please note we can only refund the original cost of the item, not any postage costs. 

*Returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded. 

All items will be inspected upon return. They must be unused and in the same condition as you received them. We will also need the invoice to process the refund. Any goods returned to us in an unsuitable condition will not be eligible for a refund and will be returned to sender.

Please send all returns via tracked mail as we cannot be held responsible for any lost items. 

True Store does not take responsibility for a return until it has been delivered to our Returns department.

Return address:


Richardson House 92-94, Boundary Business Court, Church Road, London, United Kingdom, CR4 3TD